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Privacy Policy

Last updated: 2026-06-01

Template only. This document is engineering boilerplate, not legal advice. Review and update with an attorney before any public-facing launch.

What we collect

Switchback collects only the information needed to run the service:

  • Email address, when you join our waitlist or create an account, so we can identify you and contact you about the product.
  • Account profile (display name, avatar) when you create one. Optional.
  • Anonymous usage analytics via Vercel Analytics — page views and Core Web Vitals. No personally identifying data.
  • Error reports via Sentry when something breaks. Excludes form values and request bodies; may include URL paths and browser metadata.
  • Location data (mobile app, future) only while the app is in use for navigation. Stored locally on your device by default. Sharing during group rides is opt-in per ride.
  • User-generated content — POI reviews, photos, route notes you choose to share — is associated with your account and visible to other riders unless you mark it private.

How we use it

  • To provide and improve the service
  • To send you product emails you've explicitly opted in to receive
  • To investigate and fix bugs and abuse
  • To comply with legal obligations

Who we share it with

We use the following service providers. Each has access to only what they need to do their job:

  • Supabase — database, authentication, file storage. EU/US hosted. Privacy policy.
  • Vercel — application hosting, analytics, edge functions. Privacy policy.
  • Resend — transactional email (waitlist confirmations, account verification). Privacy policy.
  • Sentry — error tracking. Privacy policy.
  • Anthropic— AI features (POI summaries, blog drafts). Submitted text is governed by Anthropic's privacy policy. Anthropic does not train models on our data.

We do not sell your personal information to anyone.

How long we keep it

Waitlist emails: until you ask to be removed or the waitlist is retired. Account data: for the life of your account plus 30 days after deletion. Backups: up to 90 days. Analytics: 12 months. Error reports: 90 days. Mobile location data: only locally on your device unless shared during an active group ride.

Your rights

Depending on your jurisdiction (GDPR, CCPA, others), you may have the right to access, correct, delete, or export your personal data, and to object to certain uses. To exercise these, email privacy@switchback-moto.com from the address on your account.

Cookies and storage

See our Cookie Policy for details on the cookies and local-storage entries we use.

Children

Switchback is not intended for users under 16. We do not knowingly collect data from children. If you believe we have, email privacy@switchback-moto.com and we will delete it.

Changes

We will post any changes to this policy here and update the "Last updated" date above. Material changes will also be sent by email to account holders.

Contact

For any privacy question, email privacy@switchback-moto.com.